Support

How can we help?

For a problem report, station correction or feedback, email us with the station name, app version, iOS version and a short description.

Email support

A station will not play

Try another network, wait briefly and retry. Some stations restrict countries, change stream addresses or go offline without notice. Please include the station name and country when reporting it.

Song recognition or lyrics are unavailable

Recognition needs a clear music segment and may not match speech, adverts, remixes or unavailable catalog content. Lyrics depend on a successful song match and provider availability.

Widget looks old

Open Radiquo and play a station briefly so the app can prepare the latest timeline. iOS controls the exact background refresh schedule, so updates may not always be immediate.

CarPlay

Connect CarPlay, open Radiquo from the audio apps list and choose a saved station. Song recognition works while the iPhone app remains able to run in the background; system conditions can affect update timing.

Custom stream URLs

Use the plus button in My Library to add a direct HTTP or HTTPS audio stream. Web pages, playlist landing pages, protected streams and unsupported codecs may not play.

Station information, rights or removal requests

Station operators and rights holders can ask us to correct or remove directory information. Email the station name, country, stream URL, requested change and information showing your relationship to the station or content. We will review the request and update or remove the directory entry where appropriate.